Conflict Management

A program of modules presenting the advantages of conflicts as a result of their effective management.

Topics of the Training

Conflicts in every team constitute one of the biggest challenges for the managers of these teams. They can be destructive but can also be a new beginning.

Goal of the Training

The goal is to improve the team and individual attitude towards the conflict as well as to have this conflict perceived not as a source of stress but as an opportunity.

The training will focus on the basic components leading to effective behaviour before, during and after the conflict:

  • Emotional intelligence
  • Patience
  • Quick thought and response
  • Active listening
  • Creative approach

A fundamental part of our concept is assessing the business and the structure of the organization in advance so that all the business and regional specificities can be taken into consideration. The duration of every topic is in accordance with the client’s needs. The trainings take place at a venue and time that fit the nature of the business and our clients’ requirements.