The goal of the module is to formulate criteria for quality, acceptable deviations and a way in which these criteria will be met at all times.
- Defining the business goals in terms of the quality of service
- Setting key indicators in the business goals
- Adapting of the environment in accordance with the set targets
- Development and transfer of knowledge to employees
- Control and management of the individual and team performance
- Structured management of the quality of service
- Increasing the levels of customer satisfaction
- Sales effectiveness