Customer Service Quality Management

The goal of the module is to formulate criteria for quality, acceptable deviations and a way in which these criteria will be met at all times. 

  • Defining the business goals in terms of the quality of service
  • Setting key indicators in the business goals
  • Adapting of the environment in accordance with the set targets
  • Development and transfer of knowledge to employees
  • Control and management of the individual and team performance
  • Structured management of the quality of service
  • Increasing the levels of customer satisfaction
  • Sales effectiveness