The module is a practical work meeting during which the successful strategies for leading negotiations are explained and practiced.

  • The essence and goal of negotiations
  • Strategies in the negotiation process
  • Characteristics and skills of the effective negotiator
  • Steps in the negotiation process
  • Persuasion skills and skills to resist persuasion

Some people are good at negotiating, others are not. Which of the two we choose to be is a question with a clear answer.

The key to improving these skills lies not only in boosting self-confidence but also in acquiring listening skills, explaining one’s point of view, standing one’s ground, and asking relevant questions. A great number of research studies conducted in the field of communication and negotiations reveals namely these characteristics.

Negotiation skills can be learned. Contrary to popular belief, skilled negotiators are not born. Neither do they include only gifted speakers. They are not aggressive or annoying. They do not necessarily make their partners lose. In a sense, negotiating is a science which can be learned and not an art at which one is talented or not.

A fundamental principle in our concept is to assess the business, the structure and the relationships in advance in order to take into consideration all the business and regional specifics.

 The duration of each topic is in accordance with the client’s needs. The trainings take place at a venue and time based on the nature of the business and our clients’ requirements.

Stress Management aims at controlling stress within a healthy range, which would lead to mobilization and, hence, increased efficiency..

  • Causes of stress
  • Types of stress
  • Preventing the emergence of unhealthy stress
  • Improving the work climate in the company
  • Eliminating the minor causes of stress
  • Discussing the major causes of stress and the reasons for their existence
  • Team attitude towards the causes of stress
  • The relationship between stress and the turnover in the team

The essence of the present module is in gaining an insight into and understanding stress. Facing the challenge of controlling it, we focus on the three fundamental key steps.

1. Understanding the source of stress and how it affects in individual and team aspects.

2. Developing habits for its daily management in all kinds of situations – routine and exceptional.

3. The personal stress relief and preventing stress from affecting the personal performance and interpersonal relationships.

A fundamental principle in our concept is to assess the business, the structure and the relationships in advance in order to take into consideration all the business and regional specifics.

The duration of each topic is in accordance with the client’s needs. The trainings take place at a venue and time based on the nature of the business and our clients’ requirements.

A combination of modules offering strategies for taking effective and logically sound decisions based on result and probability.

  • Decision making process – analysis, structuring, and forming
  • Objective and subjective attitude towards the decisions we take
  • Result and probability – reducing the uncertainty in decision making
  • Filtering information
  • Balance between decisions and relationships with the team
  • Dealing with uncertainty
  • Engaging the team in decision making

One of the most important elements of successful management in the present complex and fast-changing environment is the possibility to quickly recognize situations and make decisions. Understanding the essential characteristics of the relevant case is key since this kind of understanding should clearly indicate what the appropriate action is and why.

The objective of this training is to provide the opportunity, through the use of tools and strategies, of improving decision making skills under the conditions of uncertainty, competitive goals, and limited resources. The module includes behavioral, analytical, quantitative and strategic aspects and techniques for making decisions related to management and operations.

The Strategic Decision Making training focuses on practical cases, exercises, analyses of real cases and group discussions. A fundamental principle in our concept is to assess the business in advance in order to take into consideration all the business and regional specificities.

The duration of each topic is in accordance with the client’s needs. The trainings take place at a venue and time that take into consideration the nature of the business and our clients’ requirements.

The concept is that in the process of searching for new ways of completing a specific activity there are no such terms as right and wrong. What matters in the end is the positive overall result for the business.

Focus of the Training

The Innovation and Creativity training has the goal of unlocking the potential of the team to optimize and develop solutions that would lead to improvements in the daily work, the clients’ satisfaction and the end results of the business.

After completing the training, the participants are able to: easily find potential innovations in the processes, structure and organization; protect their creative ideas in front of the people who have to support them; apply successful models adapted to the Bulgarian reality; assess the pluses and minuses of every innovative idea; focus their attention on improvements which add value to the business.

Topics of the Training

Module 1: Why innovations are important

Reducing expenses

Increasing clients’ satisfaction

Improving problem solving

Effective collaboration between teams and individuals

Module 2: Strategic approach to innovations

Macro analysis of the environment

Structural approach to the strategic process

Strategy implementation

Module 3: Team creativity

Sharing and discussing ideas

Focus on the common goal

Ideas that have a future and ideas that we waste our time with

Module 4: The client’s experience

The previous client’s experience

The client’s expectations today: customization, access, quick response, honesty

Empowering the client

Service Design approach

Instruments introduced: PESTEL Model, Five Forces Model, Key Success Factors, SWOT Analysis, Value Chain Analysis, Benchmarking, Competitive Profile Benchmarking

A specially developed program for honing and upgrading the skills needed for designing and conducting trainings.

  • Modern approaches to trainings
  • Training outside school
  • Balance between theory and practice
  • Conveying information effectively
  • Practical application of acquired knowledge
  • Structure of interactions, time management tips
  • Strategies for overcoming negative attitudes towards trainings
  • Building relationships with the trainees

The program constitutes a set of consecutive two-day modules taking place within a period of 12-16 months:

Module 1: Introduction to the project – Communication skills

Module 2: Presentation skills

Module 3: Planning, goal setting, implementing and monitoring the training cycle

Module 4: Training methods, ways to influence the audience, achieving synergy

Module 5: Workshop

Module 6: Identifying training needs

Module 7: Conflict management and negotiation

Module 8: Emotional intelligence and giving feedback

Module 9: Time management and group dynamics

Module 10: Workshop

Module 11: Leadership skills for trainers

Module 12: Final workshop – The closing session of the project

The focus is on how the team members should perceive the overall results as their own and how they should take on their personal responsibility

  • Fulfilling one’s individual responsibilities requires knowledge, understanding and precision
  • Every decision has its own consequences
  • Understanding and planning before taking action
  • Every team is as strong as its weakest member
  • Personal responsibility is a matter of choice

The training focuses on the skills to sell an idea, product, service or project emphasizing the components of appearance and impact

  • Presentation attitudes
  • Preparing for the presentation
  • Overcoming internal stress
  • Structure of the presentation
  • Competitive advantages
  • Visualizing the presentation
  • Tools and design
  • Power Point
  • Prezi
  • Google Slides
  • Good practices in design
  • Audience interaction
  • Impression management
  • Conveying messages clearly

The main objective of the training is to equip the trainees with presentation skills that would allow them to enrich their knowledge and develop the abilities of their respective audiences.

  • Attitudes during the presentation
  • Preparation for the presentation
  • Overcoming internal stress
  • Persuasive presentation
  • Structure of the presentation
  • Visualization of the presentation
  • PowerPoint
  • Prezi
  • Google Slides
  • Good practices in design
  • Interaction with the audience
  • Impression management
  • The audience’s attention
  • Conveying clear messages

What is the relation between long-term relationships and a successfully completed project? Which relationships are healthy?

  • Building long-term and productive relationships which help get there
  • Focusing on long-term endurable success and the market value of the reputation
  • Accepting the fact that our ideas could remain misunderstood and how this could affect the results; how to react emotionally intelligently
  • Self-evaluation, self-awareness and impact of our strengths and weaknesses on the results
  • Balance between individual and organizational values and culture

The module looks at emotional intelligence as the ability to control our emotions and have an impact on the others’ emotions.

  • What is emotional intelligence?
  • Difference between conventional and emotional intelligence
  • Anatomy of emotions
  • Emotional intelligence – usage
  • Mastering and controlling emotions

According to the French psychiatrist Christophe André, emotional intelligence is four times more important for people than conventional intelligence. In this training, we will practically work on improving the 8 components of emotional intelligence:

  • Self-knowledge and accurate self-evaluation
  • Self-awareness
  • Self-confidence
  • Self-control
  • Adaptability
  • Creativity
  • Engagement