Operations Management

A combination of trainings, work meetings and coaching sessions that practically show how projects are planned, implemented, monitored and analyzed.

  • Basic principles and key concepts in project management
  • Key characteristics of a project
  • Key stages of a project
  • Temporary teams
  • Management without structural authority
  • Planning the work on the project
  • Planning, resources and plan of expenses
  • Risk analysis and management
  • Implementation and monitoring
  • What we learn from every project

The Goal of the Training

Assessing and improving the application of knowledge, skills, tools and activity strategies for meeting the project’s requirements.

We focus on the knowledge in the ten key areas of the project management process:

1. Integration

2. Scope

3. Time

4. Cost

5. Quality

6. Benefits

7. Human resources

8. Communications

9. Risk management

10. Coordination of stakeholders

A fundamental principle in our concept is to perform in advance an in-depth research of the business and the structure of the organization in order to take into consideration all the specificities. The duration of each topic is in accordance with the client’s needs. The trainings take place at a venue and time based on the nature of the business and our clients’ requirements.

The training covers the model of the 8 disciplines and its application in problem solving as well as a focus on clients.

Focus of the training

The 8D training covers the model of the eight disciplines and its application in problem solving. The 8D training reveals the approach used by quality assurance engineers for detecting, solving and eliminating recurring problems as part of product and process improvement.

After completing the training, the participants are able to: define what 8D is; demonstrate and apply the problem solving process; illustrate the 8D process using a diagram; analyze the main reasons and the 5 whys; apply the eight disciplines to problem solving; follow the 8D steps; use the 8D check list and good practices.

The trainings combine practical and theoretical aspects in ratio of 7:3.

Topics of the Training

Module 1: Introduction to 8D and focus on the client

Description of the 8D problem solving methodology    

Focus on the clients

Module 2: Team achievements and 8D management

Team approach to problem solving

8D process management

Module 3-4: Preparing an 8D report with a focus on the client

D1 – Team formation

D2 – Description of the problem

D3 – Interim containment action

D4 – Root cause analysis and escape point

D5 – Permanent corrective action

D6 – Implementing permanent corrective actions

D7 – Validating permanent corrective actions

D8 – Closure and team celebration

Instruments introduced: Efficient Brainstorming, 5 Whys, ishikawa Diagrams, FMEA, Affinity Diagrams

The module targets the personal realization of priorities and their completion, in accordance with the position and the corporate strategy.

  • Prioritizing skills
  • Principles and steps in time management
  • Matrix of time management
  • Time management tools and benefits
  • Mistakes and ways to succeed in time management

The Time Management training does not have the goal of imperatively generalizing what has to be done first, second, etc. and what should not be done. Rather, we stimulate and encourage everybody to formulate his/her values and arrange his/her priorities.

Goal of the Training

The main emphasis is for the participants in the module to get to know themselves, manage the actions that are under their control, and manage their reactions to the actions that are not under their control. In addition, the training provides an in-depth look at and analysis of the productive and unproductive time and the distribution of tasks between them.

A fundamental part of our concept is exploring in detail the business and the structure of the organization in advance so that all the specificities can be taken into consideration.

The duration of every topic is in accordance with the client’s needs. The trainings take place at a venue and time that fit the nature of the business and our clients’ requirements.

A sequence of modules looking not only at management but also at the holistic lean mentality in production.

We focus not just on lean management but on the holistic mentality in the production organization. In today’s harsh reality in terms of competition, process optimization has no alternatives.

We emphasize the main principles in production and, through applying them, we turn them not only into knowledge but also into skills for the participants in the project.

  • Production meeting the customer’s needs
  • Preventive rather than corrective measures – an emphasis on the rate and cause of faults rather than on the consequences ensuing from them
  • Minimizing losses and balancing between time, quality and value
  • Continual improvement processes
  • Flexibility but not at the expense of efficiency
  • Establishing productive and long-term relationships with colleagues, providers and partners and the concept of perceiving them as internal customers

A fundamental part of our concept is conducting a detailed inquiry into the enterprise and the organization’s structure in order to get a grasp of all the specificities.

The Lean Management training is carried out in a series of a certain number of consecutive modules in accordance with the preliminary diagnostics, with the emphasis being on the practical aspect.

The way in which we approach 5S projects and trainings is based on a single introduction and long-term maintenance.

Looking at 5S, we aim at answering three questions: what actually this system is; how it is designed; and, why it is so necessary.

We focus on the three questions while getting into the details and through a diagnostics of the organization with regard to production lines. The format of examining the order and cleanliness of the workplace involves interactive work meetings during which every participant has the goal to substantiate (not just state) his/her opinion and after that, through our influence, set rules.

We pay close attention to every single component of 5S:

  • Sorting
  • Setting in order
  • Shining
  • Standardizing
  • Self-discipline

We take charge of measuring the productivity and efficiency before and after the work meetings that have taken place. We have no doubts that people know best what kind of order would be the most appropriate one at their workplace – we, in turn, stimulate them to think and make a decision.

The concept of the Internal Customers training lies in the perception of colleagues as internal customers and the natural interdependence among them.

  • Approach, attitude towards and way of treating colleagues and partners
  • Gaining insight and interchangeability
  • Achieving synergy in a team
  • “Self Selling” skills
  • Stress management in a work environment

The concept of perceiving people not only as colleagues but also as internal customers is becoming more and more imperative in the contemporary corporate reality. Collegiality, interchangeability and mutual assistance are becoming alternativeless for a team targeting success.

Goal of the Training

The goal of the Internal Customers Training is to demonstrate the benefits of stepping into the other one’s shoes, gaining insight into their responsibilities and understanding the other one’s perspective. The individual’s growth leads to the team’s enhancement and, henceforth, to the ultimate success.

A fundamental principle in our concept is to conduct a preliminary in-depth inquiry into the business and the organization’s structure in order to take into consideration all the specificities.

The duration of each topic can vary in accordance with the client’s needs. The training sessions take place at venues and times that fit the nature of the business and our clients’ requirements.

The processes of delegation and control lie at the heart of modern leadership and are a foundation in building a motivated and efficient team.

A common reason why leaders fail is the perception that they themselves would best complete the task (which is true in many cases) as well as their refusal to delegate. Of course, we are also of the opinion that one should not always delegate and not at any cost. However, on the other hand, there are situations when the circumstances allow for that, naturally by applying a certain level of control. The question is when to delegate and when not to delegate. When is it appropriate and when is it not? In addition, there is also the question of how this control will be carried out whenever delegation takes place. In the Delegation and Control module, we focus on the most important questions:

  • Why do we have to delegate?
  • Why don’t we delegate?
  • When and how should we delegate properly and efficiently?
  • How are delegation and control related?
  • We answer all these questions emphasizing their practical applications through exercises and real business cases.

A fundamental principle in our concept is to conduct a preliminary in-depth inquiry into the business and the organization’s structure so that all the specificities can be taken into consideration in the course of the training.

A program of modules presenting the advantages of conflicts as a result of their effective management.

Topics of the Training

Conflicts in every team constitute one of the biggest challenges for the managers of these teams. They can be destructive but can also be a new beginning.

Goal of the Training

The goal is to improve the team and individual attitude towards the conflict as well as to have this conflict perceived not as a source of stress but as an opportunity.

The training will focus on the basic components leading to effective behaviour before, during and after the conflict:

  • Emotional intelligence
  • Patience
  • Quick thought and response
  • Active listening
  • Creative approach

A fundamental part of our concept is assessing the business and the structure of the organization in advance so that all the business and regional specificities can be taken into consideration. The duration of every topic is in accordance with the client’s needs. The trainings take place at a venue and time that fit the nature of the business and our clients’ requirements.