The training covers the model of the 8 disciplines and its application in problem solving as well as a focus on clients.
Focus of the training
The 8D training covers the model of the eight disciplines and its application in problem solving. The 8D training reveals the approach used by quality assurance engineers for detecting, solving and eliminating recurring problems as part of product and process improvement.
After completing the training, the participants are able to: define what 8D is; demonstrate and apply the problem solving process; illustrate the 8D process using a diagram; analyze the main reasons and the 5 whys; apply the eight disciplines to problem solving; follow the 8D steps; use the 8D check list and good practices.
The trainings combine practical and theoretical aspects in ratio of 7:3.
Topics of the Training
Module 1: Introduction to 8D and focus on the client
Description of the 8D problem solving methodology
Focus on the clients
Module 2: Team achievements and 8D management
Team approach to problem solving
8D process management
Module 3-4: Preparing an 8D report with a focus on the client
D1 – Team formation
D2 – Description of the problem
D3 – Interim containment action
D4 – Root cause analysis and escape point
D5 – Permanent corrective action
D6 – Implementing permanent corrective actions
D7 – Validating permanent corrective actions
D8 – Closure and team celebration
Instruments introduced: Efficient Brainstorming, 5 Whys, ishikawa Diagrams, FMEA, Affinity Diagrams