The concept is that in the process of searching for new ways of completing a specific activity there are no such terms as right and wrong. What matters in the end is the positive overall result for the business.
Focus of the Training
The Innovation and Creativity training has the goal of unlocking the potential of the team to optimize and develop solutions that would lead to improvements in the daily work, the clients’ satisfaction and the end results of the business.
After completing the training, the participants are able to: easily find potential innovations in the processes, structure and organization; protect their creative ideas in front of the people who have to support them; apply successful models adapted to the Bulgarian reality; assess the pluses and minuses of every innovative idea; focus their attention on improvements which add value to the business.
Topics of the Training
Module 1: Why innovations are important
Increasing clients’ satisfaction
Improving problem solving
Effective collaboration between teams and individuals
Module 2: Strategic approach to innovations
Macro analysis of the environment
Structural approach to the strategic process
Module 3: Team creativity
Sharing and discussing ideas
Focus on the common goal
Ideas that have a future and ideas that we waste our time with
Module 4: The client’s experience
The previous client’s experience
The client’s expectations today: customization, access, quick response, honesty
Empowering the client
Service Design approach
Instruments introduced: PESTEL Model, Five Forces Model, Key Success Factors, SWOT Analysis, Value Chain Analysis, Benchmarking, Competitive Profile Benchmarking